Buckelew News

Suicide Prevention Training: Class in Session

posted: Wednesday, February 06, 2019
What does a Big Heart look like?
The current class of Suicide Prevention Hotline Superstars is out of the gate and …
Listening.
  
Three times a year​ Buckelew Programs trains a class of hotline volunteers to ensure we have well qualified and experienced peers answering your calls 24/7/365. The thrice annual training is a well-coordinated and highly effective program, equipping all of our Suicide Prevention call center staff with essential tools, including listening.

Susan Acker, Assistant Program Director for Buckelew Suicide Prevention says, “We find that motivation is largely community spirit and the wish to help while giving back.  We are using practice role-plays to work on expressing empathy on the phone, how to be open to listening and understanding without an agenda. That's hard because we often feel like fixing and advising. The role play practice also helps us realize that, as hard as it sounds, the experience of talking to someone in pain is survivable. It helps to hear the relief in someone's voice when simply talking helps. Feels like magic.” Buckelew has been operating the hotline in Marin since 1971, later adding Sonoma, Lake and Mendocino.
The next training begins May 14th through July 16th, 2019.

Suicide Prevention Training: Class in Session